Working Shop Foreman
Values:** Ensures all company values are adhered to and promoted. This would include leading by example and participation in employee recognition programs.- **Technician Development:** Facilitates the development of both apprentice and entry level technicians.- **Quality Control:** Ensures quality work, minimum rework.- **Customer Service / Interaction:** Assists in answering questions from inbound customer calls and greeting walk-ins and taking care of their needs. Calls customers as needed to clarify work instructions, communicating status of repair, informing customers of additional work required, upselling customers as appropriate. Ensures he or others in the store call customers prior to invoices being mailed and minimize any surprises or concerns on work performed.- **Work Scheduling and Processing:** Assists in job scheduling for the most efficient performance of the department. Ensure all paperwork
