PT Customer Experience Representative Lafayette Regional Airport
approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment + Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information + Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors + Place outgoing calls for callback management, and miscellaneous calls as assigned + Assist to assess condition of rental upon return + Notify Management of any known customer problems + Notify Management of any known vehicle problems and any required vehicle maintenance + Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training + Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans_ **Qualifications** + Must be at least 18 years old + High School Diploma or G.E.D. required + Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support + **Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).** + Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. + This position
