Customer Service Representative
practices and service/return policies are well-established and documented requiring minimal interpretation or deviation. + Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies. + May refer customers to published materials or other sources of information. Refers non-standard problems to senior staff. Maintains associated records and logs of activity. + Other duties and responsibilities as needed or assigned. **Minimum Qualifications (required)** + Knowledge of Customer Service and Support + High School diploma or GED **Additional Qualifications** + Strong written and verbal communication skills + Proficient with MS Word, Excel, and PowerPoint + Ability to work extended hours to meet business demands + Ability to read, write and communicate in Spanish, preferred + Pre-employment screening
