General Manager, Airport Customer Experience
and various organizations + Evaluates, identifies and recommends process improvement changes for a dynamic operational environment + Oversees, monitors and controls budget and manages overall financial administration + Leads, motivates and develops employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service + Assumes responsibility of employee management – including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development + Maintains company standards of safety and security + Partners with vendors and contractors + Preserves integrity and ethical values as it relates to audits, compliance and regulatory mandates **All you'll need for success** **Minimum Qualifications- Education & Prior Job Experience** + Bachelor’s or Master's degree in related field or equivalent training/experience + 7+ years of airline operations experience or relevant experience **Preferred Qualifications- Education & Prior Job Experience** + 4 years in supervisory or management capacity + Knowledge of managing an operating budget **Skills, Licenses & Certifications** + Ability to take initiative to act upon and adapt to a fast-paced environment + Ability to deliver key corporate messages across all workgroups + Exhibits strong organizational and time management skills with proven ability to handle multiple projects while meeting deadlines + Understands the importance of safety, compliance and regulatory standards associated with flight operations + Ability to work cohesively with collective bargaining units + Demonstrated collaborative ability across departments, business units, vendors and contractors + Ability to resolve
