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Field Service Technician
mentoring program- Tuition reimbursement for job-related continued education- Referral Program- You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business## ## Purpose of the positionTo perform service, (preventive maintenance, safety checks, correctiveactions, upgrades and refurbishment) on equipment, at external or Hiablocations in line with Managers instructions. Responsible forcontributing to productive customer relationships as well as followingBest Practice in all administrative and technical activities.## ## Main tasks and responsibilities**Technical and product knowledge**- Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment- Staying up to date with technical specifications of relevant equipment**Managing the customer**- Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfaction- Follow Hiab Customer Satisfaction Guidelines**Risk management**- Protect self and others- Follow applicable safety rules, agreed working practices and environmental requirements- Alert District Service Manager if equipment safety