Circulation Customer Service Representative
Match· Parental leave program· Wellness program· Employee Referral Program· Employee Assistance Program **Work Schedule:** Wednesday through Friday 6am-2pm, and Saturday/Sunday's 5:30am- 1pm. Scheduled days OFF will be Monday and Tuesday. **Essential Job Functions:**· Work well with staff and supervisors· PC computer operations and software products such as Newzware.· Provide courteous and efficient service to all callers by answering phone promptly and courteously, and always conducting yourself in a professional, helpful, and caring manner in spite of circumstances· Inbound and outbound telephone responsibilities· Follow all Standards and Acceptance guidelines and memos· Know and understand all rates pertinent to the products and programs you sell· Maintain acceptable production and accuracy levels· Serve the needs of carriers and news dealers so they can meet customer expectations· May complete recurring reports, standard form letters and memos· May assist Circulation District Managers or management with project needs· Ability to work in a fast paced environmentIn addition to the essential functions listed above, the employee
