Contact Center Representative II-TDAF
products and services + Ability to use/learn current technology and software applications related to position + Excellent interpersonal, verbal and written communication skills required with a curiosity to educate and offer advice to our customers + Ability to work in a fast-paced, challenging work environment + Ability to learn/use current technology and software applications related to position + Experience handling confidential information preferred + Excellent problem-solving and time management skills + Must be able to adhere to a set schedule which may include weekends, late nights, and holidays + Must be able to effectively support customers using designated primary language (Spanish and/or English) in assigned queue + Bilingual (Spanish) contact center representatives must be able to take phone calls, answer customer inquiries, translate documents and other transactions as necessary in both English and Spanish. + Position requires the ability to be onsite for training(s), moments that matter, and any other applicable meetings / events as deemed by the business. **You must be work authorized in the United States without the need for employer sponsorship** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. **Who We Are:** TD
Contact Center Representative II- TDAF Bilingual Spanish
products and services + Ability to use/learn current technology and software applications related to position + Excellent interpersonal, verbal and written communication skills required with a curiosity to educate and offer advice to our customers + Ability to work in a fast-paced, challenging work environment + Ability to learn/use current technology and software applications related to position + Experience handling confidential information preferred + Excellent problem-solving and time management skills + Must be able to adhere to a set schedule which may include weekends, late nights, and holidays + Must be able to effectively support customers using designated primary language (Spanish and/or English) in assigned queue + Bilingual (Spanish) contact center representatives must be able to take phone calls, answer customer inquiries, translate documents and other transactions as necessary in both English and Spanish. + Position requires the ability to be onsite for training(s), moments that matter, and any other applicable meetings / events as deemed by the business. **You must be work authorized in the United States without the need for employer sponsorship** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. **Who We Are:** TD