Supv- Call Center Operations
and Regulatory requirements. This role will translate functional policy by executing and delivering procedures that drive greater efficiencies and performance for the end-to-end process within the call center. Responsibilities + Assist with the management of transition services agreements for the RI Call Center ensuring performance, customer and regulatory metrics are being met + Contribute to the building of local Call Center operations in RI while working with our labor partners and other key stakeholders. This includes the hiring of customer service representatives. + Supervise a culturally diverse workforce through coaching, counseling, and engagement to ensure tasks are carried in accordance to end to end process + Monitor and record performance of allocated staff including
