Senior Program Manager- Customer Experience Transformation
Summary** DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile. **Department Summary** Our Customer Experience Operations (CXO) teams excel at simplifying lives and helping communities get the most out of our services from DISH TV to Boost Mobile. Our agents are tuned in to the needs of our customers. That’s why DISH has been named #1 in Customer Satisfaction by J.D. Power for six consecutive years. **Job Duties and Responsibilities** As a Senior Program Manager at DISH, you will conceptualize comprehensive solutions and coordinate effective decision-making for complex problems. Your role involves identifying key decision-makers, integrating regulatory and operational needs, and performing thorough cost/benefit and trade-off analyses. You will actively participate in all project phases, from initiation to closing, while collaborating with diverse teams to understand business objectives and ensure seamless execution. Utilizing DISH’s specified tools and methodologies, you will analyze program requirements, create designs, and provide detailed documentation. **Key Responsibilities:** + Stay current with changes with all lines of business, kpis and the needs of our internal customers + Consciously create a workplace culture that
