Manager Customer Service
s Commitment to Stakeholders. + Maintains a healthy, safe and respectful workplace. + Motivate and encourage all customer contact staff through positive communication and feedback. + Create effective channels of feedback and processes for follow up. + Maintain a current knowledge of industry trends, new developments, and best practices. + Recommend enhancements to call center systems, technologies and strategy. + Drive innovation and change; work with others to perform cost-benefit analysis and identify cost efficiencies and opportunities to improve customer service. + Provide guidance with difficult or complex calls and resolve escalated customer
